Shipping Service


Worldwide Shipping Service to 200+ Countries and Zones

WiseRepeater hires DHL FedEx UPS and economical shipping courier to process order shipment and ship to worldwide countries and regions. You will receive a tracking number after arranged a transfer. With tracking number, you can find out where your shipment is.

Unit price does not include shipping freight. You can generate a shipping quote in the shopping cart. Please put the desired number of items in your cart and get a quote on shipping cost to destination. The shipping charges for orders are calculated automatically depending on the total weight of your order. You can make changes to your shopping cart before finish checkout procedures.

We guarantee your products will arrive safely in your destination country. In the unlikely event, your package is lost, we will re-send the goods or give you a full refund. Please refer to our detailed terms and conditions regarding customs clearance.


Delivery Failure Scenarios

If the package is lost, broken, or stolen before it reaches you, WiseRepeater will re-send the goods or give a full refund. In practice,  such cases are sporadic, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such situations can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

If you receive products in a damaged condition, in such a scenario you must raise the issue immediately with the courier or delivery company. Through the correct reporting process, the goods can be handed back to the courier and WiseRepeater will send new goods or give a refund. If you do not immediately follow the carrier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.

If a shipment is a delay, turned back, or seized by Customs. If the Customs issue was your responsibility, you are liable. If the failed delivery were due to mishandling by WiseRepeater, you would receive compensation when resolving the case. Such cases are unusual, but it is important you are aware of your responsibilities in such a situation.


General Delivery Failure Cases Where You Accept Liability

You (or the consignee) must take delivery of the goods and comply with any applicable procedures/charges from your local Customs.

If the delivery fails because:

you were not at home, or the courier could not contact you
The delivery details were wrong
the recipient fails to accept the goods
The carrier cannot satisfactorily verify the identity of the person attempting to receive the goods
The courier cannot deliver to a remote area or invalid address
delivery fails due to war, disaster, etc
other similar scenarios beyond our control

[in such cases] you agree that WiseRepeater will not accept liability and no compensation are available.


There are also several situations in which you accept liability when the goods do not arrive due to customs issues. Please read the terms of use.